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In these conditions the following terms have the following meanings:
Green People: the natural or legal person who offers products and / or services to consumers at a distance;
Consumer: the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
Distance contract: an agreement whereby a system organized by the entrepreneur for distance sales of products and / or services, up to and including the conclusion of the agreement, only one or more techniques for distance communication are used;
Technology for distance communication: means that can be used to conclude an agreement, without the consumer and entrepreneur having come together in the same room at the same time; Reflection period: the period within which the consumer can exercise his right of withdrawal; Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period; Day: calendar day; Duration transaction: a distance contract with regard to a series of products and / or services, the delivery and / or purchase obligation of which is spread over time; Durable data carrier: any means that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.
Green People Winkel and Warehouse De Veken 17 Unit 006-007 1716 KE Opmeer The Netherlands Chamber of Commerce number: 72658835 VAT identification number: NL859187822 IBAN: NL94 RABO 0179 5635 99
These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed by the entrepreneur and they will be sent free of charge at the request of the consumer. If the distance contract is concluded electronically, by way of derogation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can can be easily stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general 1/6 conditions can be consulted electronically and that they will become free of charge electronically or otherwise at the request of the consumer. sent. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and the consumer can always invoke the applicable provision that is most favorable to him in the event of conflicting general terms and conditions. is.
If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer. The offer contains a complete and accurate description of the products and / or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a truthful representation of the products and / or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular: the price including taxes; any delivery costs; the way in which the agreement will be concluded and which actions are required for this; whether or not the right of withdrawal applies; the method of payment, delivery or implementation of the agreement; the period for accepting the offer, or the period for adhering to the price; the level of the rate for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the basic rate; if the agreement is filed after conclusion, how it can be consulted by the consumer; the way in which the consumer can obtain information about actions he does not want before concluding the agreement, as well as the way in which he can rectify these before the agreement is concluded; any languages ??in which, in addition to Dutch, the contract can be concluded; the codes of conduct to which the entrepreneur is subject and the way in which the consumer can consult these codes of conduct electronically; and the minimum duration of the distance contract in the event of a contract that involves the continuous or periodic delivery of products or services.
The agreement is, subject to the provisions of paragraph 4, concluded when the consumer accepts the offer and meets the corresponding conditions. If the consumer has accepted the offer electronically, the entrepreneur will immediately electronically confirm receipt of the acceptance of the offer. As long as the receipt of this acceptance has not been confirmed, the consumer can dissolve the agreement. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic transfer of data and 2/6 will ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures. The entrepreneur can - within legal frameworks - inform whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If on the basis of this investigation the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to the implementation. The entrepreneur will send the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
a. the visiting address of the establishment of the entrepreneur where the consumer can go with complaints;
b. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. the information on existing after-sales service and guarantees;
d. the information included in article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;
e. the requirements for canceling the agreement if the agreement has a duration of more than one year or is of indefinite duration.
If the entrepreneur has undertaken to supply a series of products or services, the provision in the previous paragraph applies only to the first delivery.
When purchasing products, the consumer has the option to dissolve the agreement without giving any reason during fourteen working days. This period starts on the day after receipt of the product by or on behalf of the consumer. During this period the consumer will handle the product and the packaging with care. He will only unpack the product to the extent necessary to be able to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all supplied accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur. xml:="" namespace="" prefix="o" /> Upon delivery of services, the consumer has the option of dissolving the contract without giving any reason during fourteen business days, starting on the day of entering into the contract. To make use of his right of withdrawal, the consumer must comply with the reasonable and clear instructions provided by the entrepreneur with the offer and / or at the latest upon delivery. Additional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored in an accessible manner by the consumer on a sustainable data carrier
Article 6b - Right of withdrawal upon delivery of services
If the consumer makes use of his right of withdrawal, the costs of the return shipment will be borne at most. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after the return or cancellation.
Article 7 - Costs in case of withdrawal
If the consumer does not have a right of withdrawal, this can only be excluded by the entrepreneur if the entrepreneur clearly stated this in the offer, at least in time for the conclusion of the agreement. Exclusion of the right of withdrawal is only possible for products:
Article 8 - Exclusion of the right of withdrawal 3/6
a) that have been created by the trader in accordance with the consumer's specifications;
b) that are clearly personal in nature;
c) that cannot be returned due to their nature; d) that can perish quickly or become obsolete; e) the price of which is dependent on fluctuations in the financial market over which the entrepreneur has no influence;
f ) for individual newspapers and magazines;
g) for audio and video recordings and computer software of which the consumer has broken the seal.
Exclusion of the right of withdrawal is only possible for services: a) concerning accommodation, transport, restaurant business or leisure activities to be performed on a specific date or during a specific period;
c) concerning bets and lotteries.
During the validity period stated in the offer, the prices of the products and / or services offered are not increased, except for price changes due to changes in VAT rates. Contrary to the previous paragraph, the entrepreneur can offer products or services with variable prices that are subject to fluctuations in the financial market and over which the entrepreneur has no influence. This is the law and / or the distance agreement.
Article 9 - The prize
The entrepreneur will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services. The place of delivery is the address that the consumer has made known to the company. With due observance of what is stated in article 4 of these general terms and conditions, the company will execute accepted orders expeditiously, but at the latest within 30 days, unless a longer delivery period has been agreed. If delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than one month after he has placed the order. In that case, the consumer has the right to dissolve the agreement without costs and the right to any compensation. In case of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount that the consumer has paid as soon as possible, but no later than 30 days after dissolution. If delivery of an ordered product proves to be impossible, the entrepreneur will endeavor to make a replacement article available. At the latest upon delivery, it will be stated in a clear and comprehensible manner that a replacement item is being delivered. For replacement items right of withdrawal can not be excluded. The costs of return shipment are for the account of the entrepreneur. The risk of damage and / or loss of products rests until the moment of delivery to the consumer by the entrepreneur, unless expressly agreed otherwise.
Article 11 - Delivery and implementation
The consumer can cancel an agreement that has been concluded for an indefinite period at any time, subject to the agreed cancellation rules and a notice period of no more than one month. An agreement that has been entered into for a definite period has a term of up to two years. If it has been agreed that the distance contract will be renewed if the consumer remains silent, the contract will be continued as an agreement for an indefinite period and the notice period after continuation of the contract will be a maximum of one month.
Article 12 - Duration transactions
Insofar as it has not been agreed later, the amounts owed by the consumer must be paid within fourteen days after delivery of the goods or, in the case of an agreement to provide a service, within 14 days after delivery of this agreement concerning documents. When selling products to consumers, general terms and conditions may never stipulate an advance payment of more than 50%. When prepayment is stipulated, the consumer cannot assert any rights regarding the execution of the relevant order or service (s), before the stipulated prepayment has been made. The consumer has the duty to immediately report inaccuracies in payment data provided or stated to the entrepreneur. In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the consumer reasonable costs that have been made known in advance.
Article 13 - Payment
The entrepreneur has a well-publicized complaints and deals with complaints under this procedure. Complaints about the implementation of the agreement must be submitted promptly, fully and clearly described to the entrepreneur, after the consumer has found the defects. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within a period of 14 days with a message of receipt and an indication when the consumer can expect a more detailed answer.
Article 14 - Complaints procedure 5/6
Article 15 - Additional or different provisions
Upon delivery of services, the consumer has the option of dissolving the contract without giving any reason during fourteen business days, starting on the day of entering into the contract. To make use of his right of withdrawal, the consumer must comply with the reasonable and clear instructions provided by the entrepreneur with the offer and / or at the latest upon delivery.
Additional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored in an accessible manner by the consumer on a sustainable data carrier